Complaint Procedure

in accordance with the German Supply Chain Due Diligence Act

Hirschvogel’s activities to prevent human rights and environmental violations in the supplier network and within the Group structure are based on the due diligence obligations of the German Supply Chain Due Diligence Act (LkSG). Despite a large number of preventive measures to safeguard human rights and environmental aspects, Hirschvogel is aware that a violation of these protected legal positions throughout the supply chain cannot be completely ruled out. In this case, it is necessary to recognize the violation as soon as possible and to take appropriate remedial measures.

 

To be able to recognize a violation promptly, Hirschvogel has introduced a complaints mechanism for potential violations of the LkSG. This complaints mechanism is available to all persons and other internal and external stakeholders. All persons (e.g., employees, customers, suppliers, other persons) who wish to support Hirschvogel in identifying human rights violations or environmental violations, or who have themselves been harmed by Hirschvogel or one of its contractual partners can contact us here.

 

Behind this complaints mechanism is a team of legal, commercial, and technical experts who will deal with your complaint independently, impartially, not bound by instructions, and confidentially.

 

If an initial review of the complaint reveals that Hirschvogel has directly or indirectly caused or contributed to a violation, the team will take appropriate remedial action. These remedial measures may include, for example, taking action under labor law against the perpetrator(s) of the violation.

 

Hirschvogel assures whistleblowers that in the event of an anonymous report, Hirschvogel will not take any steps that could identify the whistleblower. An exception to this is misuse of the Hirschvogel complaints mechanism.

 

Furthermore, Hirschvogel guarantees the greatest possible protection for the whistleblower and the affected person(s). However, an investigation into a reported matter will only be initiated after careful examination and if there are concrete indications of a breach of the rules. The information is processed as part of a fair and confidential procedure. Discrimination, intimidation, or hostility resulting from a report to the Hirschvogel complaints mechanism will be investigated and penalized in accordance with the same process.

 

To be able to initiate remedial measures in a targeted and timely manner, whistleblowers should ensure that the complaint can also be understood by people from outside the company. To this end, it is helpful if you are available to answer further questions and if you use the 5-W principle to report the violation.

  • Who is affected? Hirschvogel employees, business partners, or others?
  • What hashappened? Describe the facts as precisely as possible.
  • When was the incident? Provide as precise a date or period as possible.
  • How often has it happened? Single or multiple violations?
  • Where did the incident take place? Location or Hirschvogel plant or partner.

The possible communication channels that can be used are outlined below. Upon request, the team can inform the whistleblower about the progress of the procedure and the remedial measures taken. To do this, the whistleblower must choose a communication channel that enables bidirectional communication. The whistleblower is free to choose one of the two complaint channels.

 

The two channels named below can currently be used.

Telephone hotline (plus local telephone number):

This number is linked to the internal telephone and communication system so that your complaint/report is forwarded to the entire complaints team. Please understand that you will not be contacted personally. A 24-hour hotline is not possible for geographical and organizational reasons. However, we guarantee that your complaint/report will be processed immediately. After an initial check by a team member, the confirmed message will be forwarded to the relevant team specialist for further follow-up and processing. If you wish to be informed about the progress of your complaint/report, please let us know how you would like to be contacted.

Contact Form:

This form is sent as an internal message directly to the communication system channel, where it is checked by a member of the complaints management team. If the report is confirmed, the message will be forwarded to the relevant specialist in the team for further follow-up and processing. If you would like to be informed about the progress of your complaint/report, please let us know in the contact form how you would like to be contacted.

Within seven days of receipt of the complaint and after completion of an initial review, you may be provided with feedback on the complaint.

If the complexity of the matter requires a longer examination and processing time, you will be informed of the interim status after three months at the latest.

All submitted information and documents relating to the matter will be treated in strict confidence and in compliance with the relevant data privacy regulations. The confidentiality of your identity will be safeguarded, as will effective protection against discrimination.